Infoxchange Yelp for Help

Using the Registration and Members Area

How do I register?
How do I change my membership information?
How do I change my password?
How do I retrieve a forgotten password?
What do I do if I've forgotten both my username and password?
How do I remove my details from the membership database overall?
What is a cookie and why are they used?
I'm already a member of an Infoxchange affiliated intranet, how do I register with another one?
How do I remove my registration from an intranet without removing myself entirely from the Infoxchange network?

How do I register?

To register find the link that says 'Registration'. The location of this link will be different for every intranet and on some it might not even exist. But once you have found it:

From the Members Area choose 'New Registration'.
Fill in the form making sure to complete the mandatory fields which are in red.
You can also decide whether or not to be added to the address book, which is just a list of intranet members showing their contact details. (For more about the address book read 'What is the address book?')
Press 'submit' or 'ok'.
The next screen shows a summary of your details. Make sure they are correct and then print them out to have a record of you username and password for future reference. (Note that if a mandatory field was not completed or a field contains an unaccepted character, when you choose 'submit' the next screen will ask you to go back and correct the error).

How do I change my membership information?

To update your details or to change your username or password:

Go to the 'members area' of the site you are currently viewing.
Use the 'Update your membership details' link to access your details which you can then edit. (Note that at the bottom of the page there is also a list of all the intranets to which you are registered, with little tick boxes next to them. If you untick these boxes you will cancel your registration to these intranets).
To apply the changes use the 'submit' button at the bottom of the form.

How do I change my password?

To update your details or to change your username or password:

Go to the 'members area' of the site you are currently viewing.
Use the 'Update your membership details' link to access your details, including your password, which you can then edit.
To apply the changes use the 'submit' button at the bottom of the form.

How do I retrieve a forgotten password?

If you have forgotten your password you will need your username and email address to get a temporary password emailed to you. To do this:

Go to the membership area of the site you are currently viewing.
Use the 'Forgotten Password' icon to activate the pop-up window where you put in your full name as entered when you first registered and your email address.
Now check your email inbox to retrieve the temporary password.
To change your password back to something more familiar to you, go to 'How do I change my password?" and follow the directions.

If you have forgotten your username as well please read 'What do I do if I've forgotten both my username and password?'

Because the temporary password is sent to the email address stated in your registration form, you will have to contact Infoxchange Australia if you have changed email address and are not able to access your membership details to change it.

What do I do if I've forgotten both my username and password?

Before you can obtain a new password you must know your username. If you have forgotten your username you can either:

Look up your name in the address book (go to 'How do I search the address book?).

Contact the administrator of the site and they will tell you your username by looking you up in the address book. They can then instruct you on how to obtain a temporary password.

Once you have your username read 'How do I retrieve a forgotten password?'

How do I remove my details from the membership database overall?

Only remove all your details if you are sure you do not want to access the site anymore.

To permanently remove yourself from your intranet and from the Infoxchange Australia database:

Go to the membership area of the site.
Use the 'Update your membership details' link to access your record.
At the very bottom of the window you will find the 'Unregister' button. Use this button to remove yourself from the Infoxchange network.

What is a cookie and why are they used?

Cookies are used on some passworded sites because it means that you don't have to type in your username and password every time you go to a new page within a passworded site.

A cookie is a small byte of information which temporarily gets stored in a folder on your computer. The cookie contains your username and password allowing you into certain passworded areas. When you logout the cookie is changed so that next time you access the site you will need to log in again.

Infoxchange Australia does not use cookies for any other purpose except for passwording.

You will need to have "Cookies enabled" to use passworded sites properly.

You can do this by:

For Internet Explorer

Go to "Tools" and "Internet Options".
Click the "Security" tab.
Go to "Security Level for this Zone".
Move the Meter to "Medium" if it was on High. This will enable cookies, but still allows for safe browsing at a functional level.

For Netscape Navigator

Go to the "Edit" menu and down to "Preferences".
Click the "Advanced" category.
Go to the "Cookies" section.
Either select "Accept all Cookies" or "Accept only Cookies that get sent back from the originating server".
You can also tick the check box "Warn me before accepting a Cookie".

I'm already a member of an Infoxchange affiliated intranet, how do I register with another one?

Your registration details are stored on a central database so if you want to subscribe to another Infoxchange affiliated intranet you don't need to register again!

To subscribe to another Intranet:

Find and use the link to the 'members area' of the intranet you want to join.
You will then be asked for your username and password. Type in your usual username and password.
A completed registration page will appear with all your details filled in.
To join the intranet, simply tick the box at the bottom of the page that corresponds to the intranet you are joining (this box is ticked by default). Note that at the bottom of the page there is also a list of all the intranets to which you are registered.
To finalise your registration to the new intranet use the 'submit' button near the bottom of the form.

How do I remove my registration from an intranet without removing myself entirely from the Infoxchange network?

Find and use the link to the 'members area' of the intranet from which you want to remove yourself.
Type your username and password into the login window.
Your registration details will appear with a tick the box at the bottom of the page that corresponds to the intranet you are currently on. (Note that at the bottom of the page there is also a list of all the intranets to which you are registered.
Untick the boxes of the intranets from which you wish to be removed.
Finalise the process by using the 'submit' button near the bottom of the form not the 'Unregister' button, which removes you from Infoxchange entirely.